SB
Steven B
1 reviews | Active since Sept 2015
19 Sept 2015, 12:49
Mtn unservice provider !!
Mtn <br> <br> I've just loaded 500megs of data. And within 2 hours, all the data has gone. I've tried two customer care help lines and there is zero response. It is incredibly frustrating and quite frankly, I think it's time to change providers !!!! Incompetence and inefficiency seems to come to mind.
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MTN South Africa's replyOfficial
22 Sept 2015, 11:32Hello Sbeever,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up on the system that the 500MB has pulled through on the network, we do pick up from the time the 500MB has been loaded usage has depleted from the 500MB. We can only investigate the usage after the October invoice has been closed and finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up on the system that the 500MB has pulled through on the network, we do pick up from the time the 500MB has been loaded usage has depleted from the 500MB. We can only investigate the usage after the October invoice has been closed and finalized.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Sept 2015, 11:32
Official
Hello Sbeever,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up on the system that the 500MB has pulled through on the network, we do pick up from the time the 500MB has been loaded usage has depleted from the 500MB. We can only investigate the usage after the October invoice has been closed and finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have picked up on the system that the 500MB has pulled through on the network, we do pick up from the time the 500MB has been loaded usage has depleted from the 500MB. We can only investigate the usage after the October invoice has been closed and finalized.
Kind Regards,
Alice van der Merwe
***