MTN unresponsive and terrible service provider

On number *** i have reported this at two branches and reported on faceboook and sent emails to mtn and no one responds. I could not pay my account before the 1st of June as staff member gave me incorrect reference numbers that did not work on FNB and MTN set up their payment profile incorrectly.No i paid the account in a store and they are refusing to give me my data that i paid for .The msitakes was on their side and they refuse to give any feedback.This is the second report i raised and still no response,this the poor service from MTN head office and MTN yello house Boksburg staff member Queen.I use this data for work and now i cannot work.MTN wake up!