1 reviews | Active since May 2009
MTN Unresponsive.
I had a contract with MTN for many years and because of my circumstances I could no longer afforded it and converted to prepaid during February of this year.
I had a disagreement with SARS that will finally be settled. As part of that I need information from several suppliers. Everyone was helpful and provided the information in a very short span of time, and the money involved with all of them were not peanuts.
MTN, however, is reluctant to help me. I wonder why? It seems like their previous reluctance to send me statements since November 2014 is still continuing.
Phoning MTN is also a major mission. Why?
It seems like I will have to tell SARS that MTN is not providing me with information about the money they collected from me.
Maybe I should contact the legal department of MTN or the CEO. Does anyone have their contact details?
Good day Louis,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the number provided by you does not appear on our books. Please provide us with the correct number or ID number so that we may be able to assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Louis,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the number provided by you does not appear on our books. Please provide us with the correct number or ID number so that we may be able to assist you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,