MTN - UNREASONABLE, INEFFICIENT, INDIFFERENT

I am extremely disappointed with the service provided by MTN for their month to month internet. From the start, it has been nothing but a series of frustrating experiences. The customer service is utterly unhelpful and unresponsive. It's even worse at their Westgate store, where I sat and waited while the employees sat discussing plans for the weekend instead of asking if clients need help.

Billing has also been a nightmare. I attempted making payments into an account but I was told that that would take too long and now I am waiting to be reconnected again after another 30 days so even if I do make payment I can only have connectivity on the first of July yesterday was the first of June please make it make sense. The agent I spoke to this afternoon said that they had sent to me statements I looked in my email account they were no statements from them the only statement I have received is for my contract that I have with them.

Overall, MTN has proven to be unreliable, inefficient, and utterly indifferent to their customers' needs. I am disappointed because I really thought they were better than this.