MTN Unprofessional service
<p>My 24 months contract suppossed to finish in April. I've sent the migration application forms from contract to Pay as you go in May 2017. I needed to keep my number active as I've got numerous institutions, bank, etc having my cell number for security purposes. On June I had "No service" on my number and all the struggle to get my number still active on pre-paid was unsuccessful... Seems like my number has been deleted from MTN system...and is super difficult to get my number back :( </p> <p>On the 01st of July 2017, MTN deducted my account like I am still on contact. Why and for what service are you charging me for? </p> <p>Why the financial department is not comunicating with others and terminating my service as I'm NOT benefiting for any service on my old contact for almost a month???</p> <p> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R463.11 it was the last amount to be deducted from your account is for the invoice dated the 21/05/2017 and we have sent an urgent request for your number *** to be reactivated and be migrated to prepaid turn around time is within 2 to 48HRS.
warm regards
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that the amount of R463.11 it was the last amount to be deducted from your account is for the invoice dated the 21/05/2017 and we have sent an urgent request for your number *** to be reactivated and be migrated to prepaid turn around time is within 2 to 48HRS.
warm regards
mike
Complaints Management Team
Reference Number: ***6