MTN unprofessional employees

I don’t really have a problem with MTN but I didn’t like the experience my sister and I had with a “representative”. Besides dealing with the stress of my sisters phone being ******, we had to deal with a very unprofessional MTN representative at MTN Canal Walk on the upper level.

His name is Nashville Marais, not only was he unfriendly and uninterested, but he was on his phone chatting on whatsapp the entire time we were there getting a sim swop. He had moments where he would even pause on helping my sister and first respond to his whatsapp chats. He even had the audacity to send a voice note right in front of us. He was completely rude, disrespectful and had no interest in helping us.

We are not asking for too much, but I’m pretty sure that standard customer service is what they are all trained to give, and he didn’t portray the bare minimum.