1 reviews | Active since Feb 2018
Mtn unprofessional conduct
Dear Mr Godfrey Motsa
I currently have an mtn contract which I took out February 2017..
Today 10 July 2018 I called customer service to top up ..my airtime
I had a previous contract of a laptop with mtn ..so I enquired from lady at customer service when did that contract expire ..as I intent to take mtn to small claims court for an amount of R5000. For one month they deducted R5000. Yet I had a contract which in two years never went over the stipulated installment since I had a limit . Mtn refuse to give me 5000 back .
Anyway I called ...lady at customers service tells me my account in legal . Contract expired July 2016. First time I come to hear of it today . I cancelled that contact . I had big issues as they deducted 5000.- I went into mtn store and I cancelled it .
How was I bake to take out this new contract in.February 2017 if there was legal on me for last contact. How was able to buy a car ?
Mr ceo . Please refund my 5000 And remove the legal from my name
Please .
I have all my paper work in.order My contract . I went into mtn store to inform them of cancellation
Legal on my name for what ? Mtn had my bank details Which is still the same up to today . If I owed them anything , why was it not debited from.my account ?
As I.stated I cancelled the contract therefore my debit order stopped .
Mtn is unprofessional.. They don't try and help you It's more aggravating a customer A customer Brings in money
With out a customer mtn won't exist
Please refund 5000 Plus remove legal from.my name
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Kind regards Corrine
Dear Corrie,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Corrie,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I have sent you an email to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again ,we highly appreciate your feedback as it will assist us in becoming better at what we do.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,