MTN unprofessional and unhelpful

i tried to apply for a contact at MTN and was declined due to affordability based on their system. I told the consultant Terry Morake on the 9th of March it cant be something is not right as i was just approved by the bank for a Home Loan. He then told me to that he is going try and over turn the application and that i should provide 3 months bank statements and payslip. After emailing it to him, up until today he never responded to my email or my request. I then emailed your customer care to complain about this application, they investigated that your Legal department had a block on my profile and removed it. I then still waited for Terry to contact me regarding the out come of my application. i then called back today and spoke to Sipho and did a new application, and again declined by MTN based on affordability. I asked Sipho if i can provide my details like payslip and bank statement to prove that i have sufficient cashflow. Sipho then said that there is nothing that he can do to assist me, because when their system throws out a decline their hands are tided. all these years i was a loyal customer to MTN until the slip up with one of your store's and i took the matter further with the ombudsman. I think that is where the legal block came about. the block was removed, what ells seems to be the problem? ???

i would really love to take out the Mint Sapphire tablets for my boys, but it looks like MTN just do not want new business!!!!!