MTN - Unprofessional and slow!

Request to have to have my contract & numbers canceled - effective 31st March 2019. The request was sent to MTN on the 25th February 2019. After a couple of days I received an e-mail asking if I wanted to keep the numbers (although I indicated in my request that I don't). I rep**** that i don't. A couple of days after that I received another e-mail asking me the same thing again. I rep**** I don't. Eventually MTN acknowledge that they will cancel (not at 31st March as requested) but only with the effect of April because they need 30 day notice. MTN has been messing around with the cancellation (which was sent to them in time to cancel at the 31st March), it took them over 10 days to process the cancellation and now I have to keep the contract for longer because of their incompetence.

By comparison, with VODACOM it took me less than 10 minutes to do the same thing that took 10 days with MTN.

It is frightening to see how many people are totally dissatisfied with MTN and their service, and they have voted MTN as the most useless network in Africa on the internet.

But MTN does not seem to care about the opinion of their customers and indeed about their growing number of "ex-customers", like me.