MTN - ********l Business Practice

I was retrenched in July 2018, I notified MTN that of this and was told they made a note on their system. Found employment in November and again when in store at Campus Square to requested a statement to pay my account in December. I was told they cannot help me and their systems is down I should just pay it as normal which I did. On 22nd Jan I again tried to get my statement and call MTN only to be told that my account was handed over to the attorneys in December. I received no SMS, email, snail mail or phone call nor any other from of notification from MTN's legal collection department as required by law. When I attempted to contact their MTN legal division ********** , got no help either.

I also did not get any notification form the attorneys in question that my account was handed over on December, almost a month later.

If I did not make the effort I would not have known my account was handed over and accumulating legal fees and interest. All of this for a mere R 840.21, and the fact that I've been a customer of theirs since 2011. I was not worth a mere phone call to resolve the matter, after I make sure to inform my creditor, MTN, of my financial situation at all times.

Very ********* business practice MTN. Sure wont be a customer of yours going forward.