MTN ******** BUSINESS PRACTICES

Terrible customer service and ******** business practices. First of all my contract was automatically and without any communication renewed for a period of 24 months by MTN, although legislation states that in such even as that I do not give explicit instruction to renew or cancel it is supposed to carry on a month to month basis. When I finaly realized what had happened I was told I "may" perform a early upgrade at the cost of "only" R150. By this time I had accumulated around R7000 worth of credit on my account and was told that they would first deduct the balance of my ******** 24 month contract and then I would have to wait for a refund or upgrade and only lose R150? Okay so I did the upgrade seemingly the "easier option. NOT AT ALL! I have since upgrading not received a single monthly statement from MTN because as I recently found out from their legal collections department my account which is supposed to be R869 per month has a "PROMOTIONAL DEAL" so my actual monthly account is now R1769.00 per month. An extra R900 per month! I have on numerous occasions requested that they rectify the email address or send me a physical statement if their system cannot be programmed to send a email. Yet again my service has been suspended even though I have paid the R869 monthly subscription which I am obligated to pay.