NH
Nadia H
1 reviews | Active since Jun 2017
19 Nov 2020, 12:33
MTN ******** BILLING
MTN HAS BILLED ME OUT OF BUNDLE RATES WITHOUT NOTIFYING ME AND BILLED ME OUT OF BUNDLE RATES PRIOR TO MY BLACK FRIDAY DATA CONTRACT EXPIRATION. NO COMMUNICATION HAS BEEN MADE WITH ME TO NOTIFY ME OF THIS CHARGE. UPON RECVEIVING AN SMS TODAY 19-11-2020, I CALLED THEM TO UPGRADE AND THIS IS WHAT I HAVE BEEN TOLD. THIS IS WRONG AND I CANNOT BE EXPECTED TO PAY A BILL THAT I WAS UNAWARE OF.
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Nadia H's updateReviewer Update
19 Nov 2020, 18:57It's already the end of day and hours after logging my complaint and their supervisor still hasn't contacted me! Can this matter please be addressed because theres ALOT of complaints exactly like mine and similar. This is ******** practice. MTN needs to resolve our grievances!!!
NH
Nadia H's update19 Nov 2020, 18:57
Reviewer Update
It's already the end of day and hours after logging my complaint and their supervisor still hasn't contacted me! Can this matter please be addressed because theres ALOT of complaints exactly like mine and similar. This is ******** practice. MTN needs to resolve our grievances!!!