MTN - Unjust Deductions and Failure to Provide Service

I am writing to express my extreme dissatisfaction with the appalling service I have received from MTN over the past several months. Despite numerous payments made consistently, I have received no service, and all my attempts to resolve the matter have been ignored or mishandled by MTN.

Since , 2024 I have made countless efforts to reach a resolution, including:

Numerous phone calls to your customer service (documented in my call logs), Emails with detailed explanations and supporting documents, In-store visits in person to seek urgent assistance, And a formal complaint lodged with Consumer Protection in December 2024. It is now May 2025, and despite having provided every piece of evidence — including call records, email communications, and my tracker logbook — MTN and the CGSO has failed to resolve my issue or reimburse the funds unjustly taken.

This situation is unacceptable. Not only have I been denied the service I paid for, but MTN has continued to deduct funds from my account without delivering any service, which I view as unauthorized billing and a form of theft.

I am not alone in this — hundreds of customers have reported similar experiences online, particularly on Facebook, describing the exact same issue: MTN deducting funds without providing services and ignoring customer complaints.

I demand the following with immediate effect: A full refund of all payments made during the period of no service. Immediate cancellation of my contract, with no penalties or cancellation fees. A written confirmation of the above actions taken by MTN.

Failure to resolve this matter immediately will result in: Public exposure of this ongoing issue via media outlets and social media platforms,

And, if necessary, legal action to recover the ****** funds and hold MTN accountable.

This is my final attempt to resolve this matter directly with MTN. I expect a formal response and resolution within 7 working days.