tN
threshern N
1 reviews | Active since Jul 2009
19 Jun 2018, 11:50
MTN unilateral removal of discount from contracted billing
I have been having billing issues since 2015 with the latest issue arising in May 2018. Please note that I have on numerous occasions requested for a credit note to be issued in my favour for the billing error and for the system error to be rectified. The relevant discounts were removed from my profile which has resulted in an incorrect billing. I have even logged a service complaint via the portal on 02 June 2018, however to date it has not been resolved nor have I received any acknowledgment of the complaint nor I have even received a service call. This is unacceptable.
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Replies (2)tN
threshern N's updateReviewer Update
20 Jun 2018, 08:11Good day
Please note that the CLI discount of R8.99 has been removed from my profile in addition to the monthly service fee discount of R153.79 that you refer to. According to my calculation, the sum that needs to passed as a credit is R325.56 for April and May 2018 and not the amount that you have referenced.
tN
threshern N's update20 Jun 2018, 08:11
Reviewer Update
Good day
Please note that the CLI discount of R8.99 has been removed from my profile in addition to the monthly service fee discount of R153.79 that you refer to. According to my calculation, the sum that needs to passed as a credit is R325.56 for April and May 2018 and not the amount that you have referenced.
tN
threshern N's updateReviewer Update
05 Jul 2018, 20:59Good day
Please note that I have never received any calls from MTN in this regard....I still await your call in this regard.
Further, please note that my employment status has not changed as I am still in the employ of Nedbank as you will note in all my email correspondence to yourselves. I do not see why I should provide proof of employment/payslip/letter confirming employment in this regard as same is evident and was provided at inception of t he contract. Should you wish to confirm these details, kindly contact the HR department within Nedbank.
tN
threshern N's update05 Jul 2018, 20:59
Reviewer Update
Good day
Please note that I have never received any calls from MTN in this regard....I still await your call in this regard.
Further, please note that my employment status has not changed as I am still in the employ of Nedbank as you will note in all my email correspondence to yourselves. I do not see why I should provide proof of employment/payslip/letter confirming employment in this regard as same is evident and was provided at inception of t he contract. Should you wish to confirm these details, kindly contact the HR department within Nedbank.