MTN -UNHAPPY CLIENT

In March 2023 I've upgraded in Beacon Bay branch in East London, the lady who assisted me made a mistake by choosing incorrect package. I've been querying this as from April 2023 also this sales lady from Beacon Bay branch sent several emails and log a call to Mtn billing department to resolve my issue till today still hasn't been solved. My bill for April 2023 included the device of R9999.00 instead of a monthly package of data, minutes, voice. It's affecting my credit record now and Mtn handed me over to debt collection and I had to explain the issue.