4PA
4 Packaging Africa
1 reviews | Active since Dec 2018
08 Apr 2019, 13:25
MTN - Unhappy Business Customer
On mobile number: ********** , we received a confirmation via email AND telephonically that the contract was successfully moved / transfered to a company / the employer and other services were added, but the owner struggled to make phone calls. After phoning MTN again and speaking to another consultant who informed me that the services were NOT added, had to resend the instruction letter & ID copy of the proxy. Very frustrating. On mobile number: ********** , confirmation also received that the upgrade AND other services were added and processed successfully, after MTN messed up our instructions.
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MTN South Africa's replyOfficial
09 Apr 2019, 08:28Good Day
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly be advised that this matter has been escalated to our business support team and it will be addressed accordingly.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly be advised that this matter has been escalated to our business support team and it will be addressed accordingly.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
MTN South Africa's reply09 Apr 2019, 08:28
Official
Good Day
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly be advised that this matter has been escalated to our business support team and it will be addressed accordingly.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management
Thank you for your post.
We would like to sincerely apologise that you received such poor service.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through such constructive feedback that we can identify and improve in areas that need our attention.
Kindly be advised that this matter has been escalated to our business support team and it will be addressed accordingly.
We would like to assure you that it is certainly not our intention to dissatisfy our clients. We look forward to improving on the service delivery to you.
Warm RegardsBrendah LangaComplaints Management