MTN Unfair Treatment - Billing

Hi there,<br> <br> I have a problem with MTN regarding a contract that I consider most unfair.<br> <br> We cancelled the contract we had with MTN with effect January 2016 on the specific date they specified that we should cancel with no penalties as this was the renewal date and you could cancel on this date, with understanding that the final payment would be in February 2016, the payment went off and my contract was cancelled and migrated to a pay as you go package. Everything was signed, cancelled and considered resolved by both us and MTN.<br> <br> On March 1st 2016 my account was debited again with R751.00 for no reason. We approached MTN about this and were told oh sorry the guy who logged the contract cancellation didn't do it properly and he will receive a written warning. - However MTN says we still have to pay them R621.00 and if we don't they will report us to the ITC and open a court case against us. <br> <br> The area manager of MTN who manages the employee who made the mistake even admits to the mistake and says it's entirely their own fault - yet we have to pay and are being threatened. I'm sorry - no. I won't pay. I've contacted ICASA and I'm citing the consumer protection act. This is nonsense.