JS
Johan S
1 reviews | Active since Oct 2013
03 Nov 2022, 07:34
MTN unfair practise
I am still struggling with MTN in my town north of Polokwane. If there are load shedding, MTN is down. iow if there are stage 4 load shedding, MTN is down for 6 hours of the day. I must run my business. I have tried a millions ways to get MTN to fix it, but with no success... Now i have about 2 or 3 month left on my contract with MTN. I want to move to Vodacom, beacause they have reception during loadshedding. I can then continue with my business as usual, but MTN want to charge me. Is it not that MTN have not lived up to their agreement on the contract with supplying me service for they are allays down during load shedding time? I have not tried to hold them responsible in terms of the contract agreement, but now that i want to move to Vodacom they are sending me from one phone call to the other. Every time promising to escalate the issue, but i never hear anything back. I want to cancel my MTN for they do not have the service i need in my area!
Helpful (0)
Replies (2)0
Replies (2)JS
Johan S's updateReviewer Update
05 Nov 2022, 11:04Saturday 11am and MTN is yet down again!!!. No load shedding currently, but they are down???
JS
Johan S's update05 Nov 2022, 11:04
Reviewer Update
Saturday 11am and MTN is yet down again!!!. No load shedding currently, but they are down???
JS
Johan S's updateReviewer Update
14 Nov 2022, 10:53Still not even one reply from MTN side...
Today 14Nov 2022, again MTN is down and there is no load shedding. Trying to get them to cancel my contract is seemingly an impossible task. I only have about 2 months left, but they want to charge me almost R2000 because i want to cancel for MTN cannot supply me the service as stated in the contract... They don't care that i am loosing money in my business... They can breach the contract any way it suits them, but i dare not ask for my contract to be terminated two months early due to their lack of reception and service...
Today 14Nov 2022, again MTN is down and there is no load shedding. Trying to get them to cancel my contract is seemingly an impossible task. I only have about 2 months left, but they want to charge me almost R2000 because i want to cancel for MTN cannot supply me the service as stated in the contract... They don't care that i am loosing money in my business... They can breach the contract any way it suits them, but i dare not ask for my contract to be terminated two months early due to their lack of reception and service...
JS
Johan S's update14 Nov 2022, 10:53
Reviewer Update
Still not even one reply from MTN side...
Today 14Nov 2022, again MTN is down and there is no load shedding. Trying to get them to cancel my contract is seemingly an impossible task. I only have about 2 months left, but they want to charge me almost R2000 because i want to cancel for MTN cannot supply me the service as stated in the contract... They don't care that i am loosing money in my business... They can breach the contract any way it suits them, but i dare not ask for my contract to be terminated two months early due to their lack of reception and service...
Today 14Nov 2022, again MTN is down and there is no load shedding. Trying to get them to cancel my contract is seemingly an impossible task. I only have about 2 months left, but they want to charge me almost R2000 because i want to cancel for MTN cannot supply me the service as stated in the contract... They don't care that i am loosing money in my business... They can breach the contract any way it suits them, but i dare not ask for my contract to be terminated two months early due to their lack of reception and service...