MTN *********ly Ignores Cancellation Request

My contract came to an end several months ago. As I realised that I was still being billed for airtime by MTN every month which I didn't use, I decided to cancel this.<br> I phoned 808 a few times: idiotic music played for more than half hour in each instance or the call simply dropped.<br> I then went online and requested the contract to be cancelled through the live chat function on the MTN website. The consultant told me to email the retentions department which I did strictly following his instructions.<br> 1 month later and after several follow up emails, I still haven't heard from the so called retentions department. And yes obviously I am getting billed for another cycle. MTN you make it difficult if not impossible to cancel: calling you ********* would be understating the ******* this company is. <br> P.S: I do not usually post about bad service but I see no other option as the whole company seems unable to help. Disgusting!