PN
Peter N
1 reviews | Active since Jun 2019
06 Apr 2020, 17:32
MTN: ********* BUSINESS PRACTICE
MTN South Africa seems to unilaterally suspend accounts. This happened to me today. My payments are via debit order and they are up to date. Tried contacting MTN several times to speak to someone and all I get is "Sorry we are experiencing technical difficulties". My phone is used for business purposes and this has a negative impact on the business as I am working from home during this lock down period.
THIS IS ************ AND ********* BUSINESS PRACTICE TO SUSPEND AN ACCOUNT DURING THIS LOCK DOWN PERIOD. IT IS DISHONORABLE TO DO BUSINESS LIKE THIS. I AM SWITCHING AS SOON AS THIS LOCK DOWN IS OVER.
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Replies (1)PN
Peter N's updateReviewer Update
07 Apr 2020, 13:01I had a call from Alice Van Der Merwe at MTN.
She was most helpful in getting this query resolved.
She has reactivated my account.
The question remains, Why did MTN suspend an account during the Lock Down
and have no personnel available via Phone to sort this out. Your automated response
just says that you are having technical problems.
Nonetheless, I'm just happy that this has been resolved,
She was most helpful in getting this query resolved.
She has reactivated my account.
The question remains, Why did MTN suspend an account during the Lock Down
and have no personnel available via Phone to sort this out. Your automated response
just says that you are having technical problems.
Nonetheless, I'm just happy that this has been resolved,
PN
Peter N's update07 Apr 2020, 13:01
Reviewer Update
I had a call from Alice Van Der Merwe at MTN.
She was most helpful in getting this query resolved.
She has reactivated my account.
The question remains, Why did MTN suspend an account during the Lock Down
and have no personnel available via Phone to sort this out. Your automated response
just says that you are having technical problems.
Nonetheless, I'm just happy that this has been resolved,
She was most helpful in getting this query resolved.
She has reactivated my account.
The question remains, Why did MTN suspend an account during the Lock Down
and have no personnel available via Phone to sort this out. Your automated response
just says that you are having technical problems.
Nonetheless, I'm just happy that this has been resolved,