MTN - ********* BUSINESS OPERATION & NO CARE OR ACCOUNTABILITY! STILL WAITING FOR THE MANAGER CASE WAS ESCALATED TOO! TOTAL INCOMPENTENCE

I wrote a review explaining how appauled I have been with MTN and the service I have received from them. I will make the noise, I will not stop UNTIL such a time as this ********* business operation that you are doing is stopped. I am still waiting for someone to call me, after 72hours after they sent a consultant acknowledging the complaint, THERE HAS BEEN NOTHING from the so called manager that the matter has been escalated to. I have been sent backwards and forwards and no one has been able to assist.

My car was jammed and I opened a case and sent all documentation and then i was told the claim was rejected due to the phone which was only covered for water damage. This was absolute nonsense and I fought this as i had specifically covered the phone fully. After fighting and going up and down they have now thus agreed that the phone was fully covered and there is now another reason that the claim is declined.

They are now saying that the phone will not be covered as the vehicle was jammed and there was no forced entry. Firstly, this is a common ******** activity, which i do not even NEED to explain. It is not something that is new. Secondly, I am still waiting for you to send me the clause on the insurance contract that states that the insurance does not cover this.

THIRDLY in all your ways of evading making the payout and coming out of ALL reasons not to pay and finding all excuses i am SICK AND TIRED OF YOU ALL.

Let me not forget to mention the fact that the store consultant captured an incorrect email address in which i never received the policy insurance documents. SURELY, if i had known all these clauses do you really think that i would have proceeded to take this insurance? This is your error, your people and I will not be the one that is made to follow short due to internal issues of staff.