MTN ********* billing and very poor service

Hello ,

I am writing this review as a frustrated and helpless customer of MTN.

I signed a contract in August 2019, the contract states that I am to receive a 40 Gig day time, and a 40 Gig night time data ( A total of 80 Gigs) per month for R300. However I discover in December 2019 that I am not not credited with the whole 40 gigs day time, but only 10 gigs day time and 10 gigs night time, but I am paying the full R300 (via monthly debit order). I phoned MTN call centre service in December 2019 to resolve this ( by the way it has not been resolve until today , 2 months later) , they only put through my complaint and reference 3 weeks later, I discover this second week of January 2020, when I went to the store where I opened my contract, that the request was only processed the day before. The call centre says I must email the copy of my contract and send it to a person called Ande Dukuza, who is a call centre employee of MTN, the email was sent through to her , and I have the email on my side because I asked the lady at the store to CC me in the email, when I followed up with her ( Ande Dukuza), she claims not to have received the email from the store. I later follow up in Mid January , and a lady called Nompumelelo Nyawo tries to help me and she insisted that I send the contract to her , which I did and she never got back to me after I send her a follow up email. I call the call centre again, another lady ( I completely forgot her name and dont have the email correspondence with her) helps me and she discovers that everyone who has been trying to help me with this has not been sending this through to the correct department, she sends it to the right department towards the end of January and she suggests I wait 48 hours until this matter is resolved, I will get an sms stating that the matter has been resolved. I waited a full 4 days , and then I call again to find out what is happening because this is taking longer than what was advised, the "MTN service champion" so they refer to the call centre employees, advises that my issue has 25% to go to be fully resolved. I call back another week later, than the service champion says the same thing that I will get an sms once resolved, it still has 25% to be fully resolved. Its been a full 3 weeks since they have said that and nothing is progressing. I feel helpless and frustrated at this point because there has so many back and forths with MTN and nothing has been resolved up until this day , yet they still deduct the full payment. Many people are having this issue with MTN and complain about the back and forth. This is very ********* , because MTN is essentially not meeting their end of the contract. If anyone has a alternative on how else I can escalate this, please advise.