MTN ********* BILLING

I went to a store at Davenport Square, in September 2022 to upgrade my Samsung S20 to a S22. This was all I wanted, an UPGRADE. I was not informed that the upgrade was only due in November 2023. Upon receiving my bill, I noticed that I was being charged for both the S20 and S22. When I enquired about this I was notified that they did not upgrade but rather opened a new contract using another number (My laptop number) without my consent for the S22. The staff member unilaterally took it upon himself to create a new contract using another number. He had not advised me that this was not due for an upgrade. Had I known that, I would NOT have upgraded and waited for the contract to expire. Why on earth would I or anyone else pay for a product they do not have. This is ***** and ********* billing.

I was subsequently billed an amount of R691-30pm for a product that I do not have nor use. I am sure that no one would not pay for something that they do not have. I called and emailed MTN on multiple occasions, sometimes with no response. Finally they requested I go to the store to sort it out. I have been to the store and spoke to the manager. He acknowledged the issue and requested I send him an email and he will get MTN to sort it out. I send him an email as requested and he did not respond. Sent another email and he still did not respond. I called him and he stated he will contact MTN again and copy me. Nothing happened. Still waiting for his response. MTN are a law unto themselves. It is less than honourable, ***** and ********* billing. My account number is BA***