MTN ********* behaviour

I am disgusted with the service my sister has experienced at MTN. Let me outline the sequence of events:

1. Firstly she's been an MTN client for the past 7 years having ported her number over from CELL C. 2. To give you some context her mobile phone was ****** on the 5th January 2020. 3. She then proceeded to obtain a new mobile phone via her insurance provider. 4. On the 6th January, she then went to the Westgate Mall branch in Mitchell's plain to obtain a new sim card for activation of her existing mobile number 5. The service centre consultant, confirmed that she would have to purchase a new sim card to the value of R4.00 and to port her number over once again 6. Bearing in mind that this was done 7 years ago and she's been using the number since then. 7. She was then given a closed sim card package and told to insert her new sim card with her existing number within a 24hr timeframe for activation on the MTN network. The activation never happened 8. She then went to your Canal Walk branch, whereby the service consultant confirmed that the sim card which they had provided did not match the sim card activated on the system. 9. Once again she had to purchase a new sim card to the value of R3.50 and follow the same process, porting her number over with a 24hr timeframe for activation. 10. Once again, the activation did not happen. 11. She then proceeded with numerous phone calls to your MTN call centre, which was no help at all. 12. On Monday 13th January, she went back to your MTN Westgate Mall branch for assistance 13. This is the interesting part, they now require an affidavit for port changes and she is required to purchase another new sim card to the value of R4.00 Hence the following: • Why does your branches differ in price? ********* business practice • Your service centre consultants doesn't know the difference between porting over a number vs sim swap • Why is her number still not activated after two failed attempts • I don’t see why she has to continue purchasing multiple sim cards to no avail.