SC
Shezaad C
1 reviews | Active since Jul 2017
08 Jul 2018, 18:27
MTN #*********
I cancelled my business contract almost 2 years ago and to date MTN has not refunded me my money. #****life! Numerous follow ups were made and emails were sent. But to no avail. A call centre agent (name is Lionel) verified my details with some one else's account too and gave me that clients information as well. If only you guys heard the recording. Talk about client confidentiality. A joke of note!!
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Replies (4)SC
Shezaad C's updateReviewer Update
08 Jul 2018, 18:50So this is what's gonna happen. Just to show how predictable MTN is... They will acknowledge th review.. then they'll say They will investigate and get back to me... And then... They will disappear. Lol. Watch this space.....
SC
Shezaad C's update08 Jul 2018, 18:50
Reviewer Update
So this is what's gonna happen. Just to show how predictable MTN is... They will acknowledge th review.. then they'll say They will investigate and get back to me... And then... They will disappear. Lol. Watch this space.....
MTN South Africa's replyOfficial
11 Jul 2018, 00:03Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
kindly note that when checked under the account details given in the review tab, there is a credit on the closed account of which all correspondence must be sent to the below mail address to then have ticket processed for the refund.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards
Kevin.
Best regards,
MTN South Africa's reply11 Jul 2018, 00:03
Official
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
kindly note that when checked under the account details given in the review tab, there is a credit on the closed account of which all correspondence must be sent to the below mail address to then have ticket processed for the refund.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards
Kevin.
Best regards,
SC
Shezaad C's updateReviewer Update
13 Jul 2018, 14:27Hi Kevin. It's been 2 days since I sent you an email. However I have not received a response or acknowledgement from you. How much longer should this matter continue for??
SC
Shezaad C's update13 Jul 2018, 14:27
Reviewer Update
Hi Kevin. It's been 2 days since I sent you an email. However I have not received a response or acknowledgement from you. How much longer should this matter continue for??
SC
Shezaad C's updateReviewer Update
25 Jul 2018, 00:02Like I mentioned before.... mtn will acknowledge receipt of the review and then they disappear. To date I have not received any feedback from MTN... predictable beyond note!
SC
Shezaad C's update25 Jul 2018, 00:02
Reviewer Update
Like I mentioned before.... mtn will acknowledge receipt of the review and then they disappear. To date I have not received any feedback from MTN... predictable beyond note!