MTN under new management. The New System.

It seems that MTN's new management is *******.

I received a SMS from MTN confirming that I am eligible for an upgrade. I have experienced this many times before, and as long as it is an upgrade, there is no penalty. no mention was made that an "early upgrade" would carry a penalty of the amount outstanding on the device.

I went on the MTN APP, and had the same experience, everything was easy to do. only after the final yes, was there a disclaimer that an early upgrade would attract a penalty charge. I received an email from a no reply address. after exploring the App, I find a "helpdesk number" 135. Calling the number yesterday, I get a message that they are closed on a public holiday - understandable. I have so far called four times today, and no consultant is able to help, they cant put me through to anyone who can, but have escalated to their Manager who will get back to me. minutes after I put down, I get a message to say case closed. on the last call, I got the number for MTN's ***** department, to report ********* deception and *****. and I am told that they cannot assist, but I should rather contact MTN's own ***** department on 135..... when I ask what has changed and why I have been deceived, why the communications and APP say that I am elligable for an upgrade when I am not, the explanation is its "The New System"