MTN uncapped wifi

poor customer service by MTN, purchased a month to month home internet. Upon requesting for the service they confirmed that my area has coverage, however once the router had been received i discovered that coverage is poor and connection is bad and stops from time to time.

called MTN to get this resolved by requesting for an antenna/ coverage booster, reference *** and was provided with a response that a technician will call me within 2-5 working days, 5 days passes and no call from a technician i then decided to follow up on the request and was told the request was closed and i needed to send an email to the coverage team.

Again email sent ref *** now provided, still no call from a technician. if you call the call Centre the agents tell you to purchase more speed, one agent went as far as saying the tower has poor connection and should be fine as time progresses, 60 days later connection is bad but debit orders going through successfully for them.

Zero customer care and very misleading on the uncapped data. you will suffer connection issues with fair usage once that fair usage data is finished you will not have connection until you purchase speed only to suffer connection issues again.

Try other network providers!