JC
Jacques C
1 reviews | Active since Aug 2014
24 Jul 2015, 19:30
MtN uncapped not reset on required date
I have a MTN uncapped internet contract. During the month I am being throttled at some stage which I accept as part of the deal. However this needs to be reset after the 20th of each month and my normal 3Gb made available. This does not happen every month and I can see no reason for me to always go through the unpleasant process of phoning and getting it fixed...it should happen automatically.
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MTN South Africa's replyOfficial
05 Aug 2015, 13:56Hello jacquesvc50,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately this cannot be investigated at the moment, please contact us on the 20th or 21st of the month so that this can be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately this cannot be investigated at the moment, please contact us on the 20th or 21st of the month so that this can be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply05 Aug 2015, 13:56
Official
Hello jacquesvc50,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately this cannot be investigated at the moment, please contact us on the 20th or 21st of the month so that this can be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Unfortunately this cannot be investigated at the moment, please contact us on the 20th or 21st of the month so that this can be investigated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,