1 reviews | Active since Aug 2012
MTN Uncapped Lite
I have a MTN Uncapped Lite package since 2012. I've noticed a subtantial drop in "throttled" speed since about 05-10-2017 and this is not acceptable. MTN, what are you trying to prove to us by doing this. I am aware of the fair use policy of when you reach 3gb, you will be throttled to 256 kbps. Well I don't even get that kind of speed. I would be happy if I get 256 kbps because that will equals to about 32KB/sec but currently only getting like 40 kbps which equals to about 5KB/sec and that tells me that you breached contract by reducing the "throttle speed" and not let us know in advance. If this is not the case then do something about this pathetic speed. This is the same speed as 17 years ago with my US Robotics 56k dial-up modem. SIES MAN MTN!!! Hope you get your act together and resolved this soon. Also your customer care suck because Support Queries that I submitted does not get rep**** to.
Dear Pieter,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that the APN that you using might be congested due traffic on the network during certain times .When this does occur please change your APN on your device from "mymtn" to 'internet' or vice versa depending on which APN is currently in use.
If you require assistance changing your APN please touch base with our Technical team on 1555 whereby they will be able to guide you through the setup process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,
Dear Pieter,
Thank you for taking the time to communicate to us why our product & service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note that the APN that you using might be congested due traffic on the network during certain times .When this does occur please change your APN on your device from "mymtn" to 'internet' or vice versa depending on which APN is currently in use.
If you require assistance changing your APN please touch base with our Technical team on 1555 whereby they will be able to guide you through the setup process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
MTN Complaints Management Team
Best regards,