<p>I have an MTN Uncapped Lite contract from MTN that I pay R 320.00 p/m for. My speed is not as fast as the contract stated that it would be. In the beginnning we had blazing fast speeds, but after 6 months the speeds were rediculously slow. We currently browse and download at 30kbps! Sometimes I can't even open up GMAIL, I have to refresh my browser to get the webpage open.</p> <p> </p> <p>The contract states that the first 3gigs have good browsing and downloading speeds, but after the first 3gigs are up, MTN will softlock us to 256kbps for the rest of the month.</p> <p> </p> <p>I live in Kroontad and have been to the Kroonstad branch of MTN on multiple occassions, they have looked in to the matter but keep telling me to call MTN customer care.</p> <p>I keep calling customer care and they keep referring me to a technician that states that "They are busy working on the antennas that provide coverage in our area". But I doubt they can be working on it for the last 5 years.</p> <p> </p> <p>We live in town, we have full coverage and I bought a new LTE modem and LTE Simcard to make sure that we kept in line with MTN's new LTE networks. What does MTN plan on doing about this? </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage Team on *** for feedback on what the progress is for fixing Coverage in your Area.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage Team on *** for feedback on what the progress is for fixing Coverage in your Area.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage Team on *** for feedback on what the progress is for fixing Coverage in your Area.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage Team on *** for feedback on what the progress is for fixing Coverage in your Area.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage Team on *** for feedback on what the progress is for fixing Coverage in your Area.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage Team on *** for feedback on what the progress is for fixing Coverage in your Area.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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