1 reviews | Active since Mar 2015
MTN \uncapped"just a ****"""
You go out and purchase a R30 uncapped bundle for 24 hours and get throttled after using 150mb. The throttling i can understand but to make the internet pretty much unusable at 8-15kb/s is just *******. You are basically charging people R150 for 150mb as i do not see anybody with the patience for these kinds of speeds. I had 350-400kb/s before the throttling nothing on my modem changed so it's not from my side. Then when you phone the help desk you have to deal with rude *********** desk agents. Your honesty as a communications company is questionable, you say the max speeds with be throttled to128kb/s, but your agent says it can be anywhere from 0 -128kb/s, perhaps try saying it like this when you actually sell people your services, because your methods of advertising is very misleading. Don't bother justifying yourself, moving on to another ISP.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information, kindly provide us with the number that you loaded the 24 hour bundle on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We have investigate the number provided on our data base and cannot retrieve any information, kindly provide us with the number that you loaded the 24 hour bundle on.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Ayanda
REQ:***
Best regards,
