MTN Uncapped Home Internet is a ****

On the 5th November 2024, I signed up for the R269 Uncapped Home Internet. I received the router and the sim card on the 7th November 2024. I managed to get everything connected and got it working on the 8th November 2024.

On the 11th November, it stopped working and I called MTN on the 12th November and was told that the address that I am at does not have Uncapped Home Internet Coverage and to go to the MTN store and request another contract.

I waited for my dad until the weekend to take me to an MTN store which we eventually did go to on the 16th November 2024. I explained the situation and as there was no uncapped data of the same price, I decided to cancel and gave the router back to the RandParkRidge MTN store.They gave me IRMS*** reference number and asked to call MTN on monday.

I called during the week and was given another reference number(***) and told that it is going to take 20\21 days for the cancellation to take place.

When I app**** for the Uncapped Home Internet, I entered the home address and it showed that there was coverage and the internet worked for 4 days after receiving the device but was told that there is no coverage for uncapped data at my address after signing the contract.

I feel that I was hard done by because the contract cancellation was forced due to no coverage and should be refunded as I lost money and it was not due to my fault.I should have not been given a contract that has no coverage in my area to start with and there was no point for me to continue with the contract even though there was no internet due to no coverage.