1 reviews | Active since Feb 2018
MTN: Uncapped Data: *******
Bought uncapped data bundles for R40 which promised to run for 24.hours. To my horror, a message came up after using 150mb to say that the speed is now limited due to having used my fair share. Eventually i had to deactivate that bundle as my phone took forever to load photos. Why did they not say this before i bought the bundle? I have never felt ****** like that in my life and i will never buy anymore bundles from MTN. This is a warning to everyone out there to not buy this uncapped bundle. It is a *******. I am moving on to Telkom router tomorrow.
Dear Thabiso,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have refunded your R40.00 airtime as goodwill gesture for the poor connectivity you experienced.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Thabiso,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have refunded your R40.00 airtime as goodwill gesture for the poor connectivity you experienced.
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,