SS
Shaun S
1 reviews | Active since Feb 2015
17 May 2015, 18:45
MTN Uncapped... BUT throttled!!!
I bought a uncapped data plan with MTN.<br> <br> 150MB into the plan they throttle me to 128kbps... this doesn't happen on a 1gb or 500mb plan so why are you doing this when i pay for the more expensive option????<br> <br> Are you ******** or just plain stupid?<br> <br> I have been with mtn for 15 years and i am moving to a different provider.<br> A provider who puts clients first !!!
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MTN South Africa's replyOfficial
21 May 2015, 23:20Hello *****th_doughnut,
We are truly sorry for the delayed response and for any inconvenience caused.
We can can confirm that the fair usage policy on that particular bundles throttles the connection.
We have submitted yoru complaint direclty to Senior Management within our Prepaid Department and Marketing Depart with regards to the complaints we've been receiving around this throttling of our uncapped 1 day data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We can can confirm that the fair usage policy on that particular bundles throttles the connection.
We have submitted yoru complaint direclty to Senior Management within our Prepaid Department and Marketing Depart with regards to the complaints we've been receiving around this throttling of our uncapped 1 day data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply21 May 2015, 23:20
Official
Hello *****th_doughnut,
We are truly sorry for the delayed response and for any inconvenience caused.
We can can confirm that the fair usage policy on that particular bundles throttles the connection.
We have submitted yoru complaint direclty to Senior Management within our Prepaid Department and Marketing Depart with regards to the complaints we've been receiving around this throttling of our uncapped 1 day data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience caused.
We can can confirm that the fair usage policy on that particular bundles throttles the connection.
We have submitted yoru complaint direclty to Senior Management within our Prepaid Department and Marketing Depart with regards to the complaints we've been receiving around this throttling of our uncapped 1 day data bundle.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,