FT
Firoz T
1 reviews | Active since Aug 2010
03 Mar 2015, 14:34
MTN uncapped bundle a RIPP OFF!!!!
bought the 1 day uncapped bundle at R30....yet didnt even complete downloading a single item...running over night! WHY does mtn throttle the speed of the bundle? might as well not offer the uncapped bundle at all...MTN shouldnt do this..arent they rich enough?
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Replies (1)
MTN South Africa's replyOfficial
07 Mar 2015, 09:04Hello firoz1,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the delay in response and any inconvenience this may have caused.
Kindly note it is not our intention to dissatisfy you in any way. Please take a look at some of the MTN one day Internet Bundle rules:
o Access to the internet is unlimited for 24hrs from time of activation however a fair usage limit will apply after 150MB.
o Customers will be able to access the internet at the best available speeds for the first 150MB.
o The actual speeds depend on MTN network and the customer's device capacity and capability.
o Once the fair usage limit of 150MB has been reached, customers will be soft capped (rate limited down to 128kbps) A notification will be sent at start and end of internet bundle access period bolt-on.
Trust the above is in order
Regards,
Ebbedene
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the delay in response and any inconvenience this may have caused.
Kindly note it is not our intention to dissatisfy you in any way. Please take a look at some of the MTN one day Internet Bundle rules:
o Access to the internet is unlimited for 24hrs from time of activation however a fair usage limit will apply after 150MB.
o Customers will be able to access the internet at the best available speeds for the first 150MB.
o The actual speeds depend on MTN network and the customer's device capacity and capability.
o Once the fair usage limit of 150MB has been reached, customers will be soft capped (rate limited down to 128kbps) A notification will be sent at start and end of internet bundle access period bolt-on.
Trust the above is in order
Regards,
Ebbedene
REQ:***
MTN South Africa's reply07 Mar 2015, 09:04
Official
Hello firoz1,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the delay in response and any inconvenience this may have caused.
Kindly note it is not our intention to dissatisfy you in any way. Please take a look at some of the MTN one day Internet Bundle rules:
o Access to the internet is unlimited for 24hrs from time of activation however a fair usage limit will apply after 150MB.
o Customers will be able to access the internet at the best available speeds for the first 150MB.
o The actual speeds depend on MTN network and the customer's device capacity and capability.
o Once the fair usage limit of 150MB has been reached, customers will be soft capped (rate limited down to 128kbps) A notification will be sent at start and end of internet bundle access period bolt-on.
Trust the above is in order
Regards,
Ebbedene
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for the delay in response and any inconvenience this may have caused.
Kindly note it is not our intention to dissatisfy you in any way. Please take a look at some of the MTN one day Internet Bundle rules:
o Access to the internet is unlimited for 24hrs from time of activation however a fair usage limit will apply after 150MB.
o Customers will be able to access the internet at the best available speeds for the first 150MB.
o The actual speeds depend on MTN network and the customer's device capacity and capability.
o Once the fair usage limit of 150MB has been reached, customers will be soft capped (rate limited down to 128kbps) A notification will be sent at start and end of internet bundle access period bolt-on.
Trust the above is in order
Regards,
Ebbedene
REQ:***