1 reviews | Active since Aug 2012
MTN Unbilled MT Billing Subs
Its now over a week since I posted the original complaint. MTN customer support just don't reply, not even on the emails I send them. Is there actually a Customer Support? I doubt it.<br> <br> Another R3.50c has been billed from my account again (see original message below). This has to stop like in NOW!!!<br> <br> ---Original message---<br> <br> On the MTN website under Unbilled MT Billing Subs I'm getting billed by *** once a week to the amount of R3.50c. This is the second time this is happening. The (contract sim 083 *** ****) is in my 3G ****le and the simcard never gets taken out. I've submitted a query (Reference number ***) on MTN website but queries are not attended at all (second time now). I phoned helpdesk and they are not answering. I'm tired of this *** This happened before, but then MTN unsubcribed me from this ***) number but IT billed me again which I cant understand because my MTN sim is in my 3G ****le.<br> Please fix! as this amount is growing.
Thank you for taking time to raise your concerns with MTN. Our subscriber terms and conditions do not make specific reference to content charges.
MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.
Thank you for taking time to raise your concerns with MTN. Our subscriber terms and conditions do not make specific reference to content charges.
MTN enters into contractual relationship with WASP's (Wireless Application Service Providers), and acts as an \enabler\" to the WASP's by making the network platform available and providing a payment gateway. In addition MTN requires that such WASP's be members of WASPA in an effort to bring about a self-regulatory measure.