MTN, Unauthorized Debit Order, R8000 MTN Identity *****
<p>I am currently fighting MTN to get money back from them which they deducted from my bank account *******ly without an authorised debit order. The arrogance and non service form their legal department is indicative of South African retail and service delivering companies that know the consumer has very little to protect them.</p> <p>It is general knowledge in public circles that MTN is making it difficult for consumers to complain and dealing with these complains. I lodge an identity ***** case with MTN in the beginning of June after I detected that there is something wrong on by bank account. I establish that MTN is deducting R2000 from my account monthly without an authorised debit order. This took place since April to June month, which calculates to about R8000. They told me the onus is on me to proof that the phone contract concern don’t belong to me.</p> <p>I did not hear anything from them and submitted all the documentation ( affidavit and bank statement) that they require. I am struggling since June to get them to respond to get finality on this matter. I am getting the run around since June. I received and email that it will take another three days after being told this on the 17/8/2016.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent an email to Nonhlanhla to give you an update on the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I have sent an email to Nonhlanhla to give you an update on the matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
I really don't understand the intelegence behind the service delivery we get from MTN. Afer loging the ***** case this is the response I get fro Jack Phiri at their legal department?
"Please be advised that the account has an outstanding balance of R 9,324.80 and all the payments have been allocated and please be advised that the accounts have a term date of 2018-02-04 that the reason the account is billed on a monthly basis."
Really!!!.
Are they also employing grade 6 people? It's enough our country is in a mess because of grade 6 qualification then we need service provides that loot our bank accounts also employing idiots?
I really don't understand the intelegence behind the service delivery we get from MTN. Afer loging the ***** case this is the response I get fro Jack Phiri at their legal department?
"Please be advised that the account has an outstanding balance of R 9,324.80 and all the payments have been allocated and please be advised that the accounts have a term date of 2018-02-04 that the reason the account is billed on a monthly basis."
Really!!!.
Are they also employing grade 6 people? It's enough our country is in a mess because of grade 6 qualification then we need service provides that loot our bank accounts also employing idiots?
3 1/2 months and still waiting.
3 1/2 months and still waiting.
Well it is time we get more people involve to address there *******. I think its time to get legislation involve. If networks fail to protect our personal details on their computer systems then they are liable for any lost which consumers incur. Their own staff and dealers are walking customers in by using their banking details on the MTN South Africa computers.
Well it is time we get more people involve to address there *******. I think its time to get legislation involve. If networks fail to protect our personal details on their computer systems then they are liable for any lost which consumers incur. Their own staff and dealers are walking customers in by using their banking details on the MTN South Africa computers.
If the security of your banking and personal details is important for you, you will not deal with MTN South Africa. My details was compromised with their staff or dealer printing my details from the computer. If you know what is good for you don't deal with MTN South Africa.
If the security of your banking and personal details is important for you, you will not deal with MTN South Africa. My details was compromised with their staff or dealer printing my details from the computer. If you know what is good for you don't deal with MTN South Africa.
Why is it that MTN are doing absolutely nothing at the poor customer care service you providing. Your staff are *********** yet they are still working at MTN South Africa. I am struggling for 4 months now just to get my money back which you deducted *******ly due to your failure to secure my personal details.
This went through 4 departments and all four are ***********. Either they did not inform the next department or they did not submit all the documents required, which I submitted 4 months back already.
Why is it that MTN are doing absolutely nothing at the poor customer care service you providing. Your staff are *********** yet they are still working at MTN South Africa. I am struggling for 4 months now just to get my money back which you deducted *******ly due to your failure to secure my personal details.
This went through 4 departments and all four are ***********. Either they did not inform the next department or they did not submit all the documents required, which I submitted 4 months back already.
Guys if you really know what is good for you do not use MTN South Africa. Their staff will constantly send you in circles as not deliver on their promises. MTN South Africa deducted *******ly money from my account due to the fact that they cannot keep clients personal details secure. since June they sending me in circle to refund my money. Either nobody informed them or the previous department did not send all the required documentation or they lost the documentation. Every-time the waiting period is again another 5-7 days. today is again 7-14 days. Their service SUCKS!!!! DO NOT USE THEM.
Guys if you really know what is good for you do not use MTN South Africa. Their staff will constantly send you in circles as not deliver on their promises. MTN South Africa deducted *******ly money from my account due to the fact that they cannot keep clients personal details secure. since June they sending me in circle to refund my money. Either nobody informed them or the previous department did not send all the required documentation or they lost the documentation. Every-time the waiting period is again another 5-7 days. today is again 7-14 days. Their service SUCKS!!!! DO NOT USE THEM.