MTN _ UNAUTHORIZED DEBIT ORDER

My husband had an MTN phone number on a contract which was about to end. He notified MTN of his intention to not renew his contract but retain the number for use on a prepaid basis.

The last amount that was taken of his account was double the value and after the contract was supposed to have ended, bear in mind that MTN had been notified timeously.

A consultant then attempted to rectify the matter with my husband and was told he will be notified once the matter was resolved with accounts as she too saw the inconsistencies with the debit order but alas MTN seems to have blocked his number.

How do you guys intend on rectifying this situation if you have blocked his number? Please can MTN send an email as he does not currently have a functional number. Due to your ******** and *********** staff we are unable to clear the matter up with accounts nor do we have a point of contact via telephone.

Instead of blocking numbers, why not work hard to resolve matters and not leave it to *********** people to resolve matters beyond their capabilities. I would appreciate it if someone please contact him rather on my Vodacom number. Very disappointing service guys... please rectify this asap.