MTN UNAUTHORIZED CONTRACT EXTENSIONS AND BILLING

MTN customer care ignores client instruction and upgrades/extends subscription ********ly without client instruction; client is on debit order payment: 1. An email instruction was sent to MTN on 06/11/2020: Please make the following subscription prepaid: MY MTNChoice Flexi R110 for tel no ***. By today, 13/05/2020, this instruction has not been done, although the instruction has been made on 6/11/2020 and 3 emails were sent to follow up. It was billed and paid for every month. 2. On 18/11/2020 an upgrade/extended contract was effected for this number without permission from the client. (Contract date 18/11/2020 - 26/10/2022, as stated on the tax invoice 27/04/2021). 3. MTN Mega Talk S plan for no *** was upgraded/extended effected on 18/11/2020 without permission from the client (Contract date 18/11/2020 - 26/10/2022, as stated on the tax invoice 27/04/2021) No new handsets were delivered to the client. Client needs to be refunded for the debit order and the ********ly extended contacts be cancelled with immediate effect.