MTN - UNAUTHORIZED BILLING

On the 29th of July i signed a contract of R399.00 per month which included the Huawei p40 Lite and Huawei GT 2E watch.

On the 25th of Aug my account was debited an amount of R453.29 - This was most likely a prorata amount which is acceptable. On the 25th Of September my account was debited with the amount of R911.96. On the 25th of October my account was debited with the amount of R1725.28. These amounts over the amount of R399.00 was not authorized to be debited from my account as the contract is R399.00. I have had endless trouble from MTN Baywest level 1 entrance 3 trying to solve this issue and have the monies refunded. I still have not received any further details on this query as everytime i phone to find out what the situation is im told it has been escalated.

I was also advised by the store that this error was on MTN side yet i have to foot the bill!

I would like the ombudsman details as i will not let this rest. I would never have signed for an open contract when its stipulates an amount of R399.00 per month.