MTN Unauthorised Double Debit & Extremely Poor Customer Service!!!

I am extremely disappointed with MTN’s handling of my account and the level of customer service received. MTN failed to debit my account on the agreed debit order date. I communicated this clearly to both MTN Customer Service and a consultant (Cameron) and made payment manually to ensure my account remained up to date. Despite this, MTN negligently deducted another premium from my account, resulting in a double payment of approximately R1,7K!!!!. This deduction was completely unauthorised and unacceptable, especially after MTN had already been informed of the situation. From the start of the contract until now, customer service has been extremely unsatisfactory, with poor communication and no accountability taken for MTN’s errors. As a result of MTN’s negligence, my account should not reflect any shortfall, yet I am now out of pocket due to their failure to manage debit orders correctly. I have formally requested an immediate refund of the duplicated premium, however this issue remains unresolved. If this matter is not resolved urgently, I will escalate it further to the MTN Ombudsman and seriously consider cancelling my contract, as this level of service is unacceptable. I expect MTN to take responsibility and resolve this matter without further delay. Sales representative at MTN Tablebay Mall, Cameron has been informed this morning with intend to.look into it and also has advised that MTN is not debiting clients accounts as it should be done on the respective day! I AM HIGHLY DISSAPOINTED!