MTN Unauthorised Debits Orders off my Account

<p>Recently I took the decision to upgrade both my sons contract and our homes Wifi contract at MTN in the Garden Route Mall, the service advisor name was Mema. During the process Mema asked if I wanted the (10G Daytime) (20 G Nightime Express) bundle capped at 10G, to which I immediately responded yes to and subsequently signed a document authorising such. The router I must add is an MTN route which I received when I originally took out the data contract, this contract was also capped at 2G and which I never had a problem with.</p> <p>All was good and well until I received my first statement totalling R469, R170 more than the contracted amount, I immediately went to the branch and queried this with Mema, who promised to sort it out, but didn’t. This was followed up numerous calls and messages with Mema who agreed to get his manager to call me, which he failed to do. Thus forcing me once again to go to the branch where I spoke to service advisor Marshall who promised to get the manager to contact me before close of business which he failed to do yet again. Today an additional amount was debited off my account of R658 more than double the contracted amount, MTN you cant keep robbing your loyal customers like this!</p> <p> </p>