1 reviews | Active since May 2016

04 Jan 2017, 08:49

MTN UNAUTHORISED DEBITS FOR MONTHS!!!!

<p>MTN have been deducting amounts of roughly R500-00 per month, THREE months after my contract has been canceled.It is such a frustration!!! </p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply05 Jan 2017, 17:59
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please be advised that both the mobile numbers were migrated to prepaid on 2016/10/04 when the 24 months contract ended, on 2016-11-01 we tried to debit R435 from your bank account for the last invoices dated 2016-09-20 and that debit returned unpaid. When the debit order returns the account will incur R11.40 Admin Fee for the returned debit order. To settle the account we have sent a debit order of R457.80 on 2017-01-03.

We sincerely hope that the above is in order and hope that we are able to restore your faith in us.

Kind Regards
Siphumezo
REQ:***

's update06 Jan 2017, 08:54
Reviewer Update

Waiting for MTN to contact me.......waiting,waiting,waiting.......

's update06 Jan 2017, 13:18
Reviewer Update

Waiting for MTN............still waiting.

's update10 Jan 2017, 11:09
Reviewer Update

I am still waiting for MTN to contact me on my phone..................................