MZ
Mandla Z
1 reviews | Active since Sept 2018
25 Sept 2018, 11:05
MTN unauthorised debit orders
I am not and have never been an MTN account holder. I have been having unauthorised amounts taken off my bank account by debit order. I contacted MTN where I was advised by Ms Nokuthula Manqele to get an affidavit and a copy of my ID and email it to her email address at MTN. This I did on 2 May 2018. The debit orders stopped and my bank (FNB) refunded me the amounts taken. Now I am getting constant text messages to the effect that I owe MTN and will be prosecuted if I don't pay. I phoned MTN again today and was told that I must submit a whole new appeal with a more recent affidavit. I am not prepared to go to further trouble to sort out what is clearly an MTN problem. MTN, please clear my details off your system and stop these messages
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
25 Sept 2018, 12:06Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to call you , on voice mail.
We do require the MTN account details for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply25 Sept 2018, 12:06
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
We have tried to call you , on voice mail.
We do require the MTN account details for assistance.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's replyOfficial
26 Sept 2018, 11:19No feedback received and we have tried to call you again now at 11:16 no availability.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply26 Sept 2018, 11:19
Official
No feedback received and we have tried to call you again now at 11:16 no availability.
Kind Regards,
Alice van der Merwe
Best regards,
MZ
Mandla Z's updateReviewer Update
27 Sept 2018, 14:54Please contact me on this alternative number ***
MZ
Mandla Z's update27 Sept 2018, 14:54
Reviewer Update
Please contact me on this alternative number ***
MZ
Mandla Z's updateReviewer Update
01 Oct 2018, 10:11Dear Alice
Mandla is often out of comms. Please keep trying him or contact me (his assistant) on 082n ***. There is no account number as he has never had an MTN account.
Thank you
Anne
MZ
Mandla Z's update01 Oct 2018, 10:11
Reviewer Update
Dear Alice
Mandla is often out of comms. Please keep trying him or contact me (his assistant) on 082n ***. There is no account number as he has never had an MTN account.
Thank you
Anne
MZ
Mandla Z's updateReviewer Update
01 Oct 2018, 14:16Sms reads as follows:
"Last chance. Pay R250.00 on ur MTN acc urgently to avoud further action. Call MBD INC. on (011) ********** . Ref: ********** ********** 08.
MZ
Mandla Z's update01 Oct 2018, 14:16
Reviewer Update
Sms reads as follows:
"Last chance. Pay R250.00 on ur MTN acc urgently to avoud further action. Call MBD INC. on (011) ********** . Ref: ********** ********** 08.