MTN unauthorised debit oder

I'd like to share my digust for MTN, my account was debited with an amount of R2089.00 on 2 February. I inquired with my Bank and was advised to contact MTN and guess what, you cant contact MTN if you are not thier customer. I tried all numbers on the internet and the only one you can go through is *** which is also not helping as they keep refering to the numbers that dont go through even thou you tell them that those numbers are not going through. I sent my query to customer care on 13 February and only got confirmation that requested my certified ID and an affidavit. This means after my account was debited without my authorisation I still had to do all this work which I was not comfortable to do however I ended up doing it. To date no one has took thier time to contact me or reply to my emails. I ended up having to borrow someones phone who is using MTN to contact them to which I was advised that I have taken up a contract whith them in Bloemfontein while Im based in JHB and was advised that a ***** investigation will be opened. All this time I'm the one who has to keep on chasing MTN after they had *******ly debited my account. To date know has rep**** me or given me feedback as to what is happening after numerous unrep**** emails and I'm definatetly sure that my account will be debited by these fools again this month. I have never been an MTN customer and with this type of service I think I made a wise choice and will never ever be an MTN customer.