MTN unashamedly making themselves look good

I have tried reporting a coverage issue through sending an email to [Email Removed] I got a reference number back in August, but have heard nothing since. Replying on the email still yields no response. Following the advise on the coverage queries MTN blog page I have even email [Email Removed] still to no avail. I then tried posting a comment on that coverage query site, which was promptly deleted. Do you care about your customers? Or do you just try to hide the fact that you don't resolve coverage queries by only allowing comments there that make MTN look good? Do you have any concern about your customers who have poor signal in an area, so much so that I no longer answer calls when I'm at home because I just won't be able to hear the other person and the call will inevitably drop anyway.