1 reviews | Active since Dec 2016
MtN- Unacceptable, Umprofessional Customer Services
<p>Hi</p> <p> </p> <p>We have upgraded out Mtn contract with and agent from cci call center.</p> <p> </p> <p>They have noted the incorrect contact number of my husband for delivery.</p> <p> </p> <p>When the courier tried to deliver, they were calling the incorrect number.</p> <p>Therefore delivery did not take place. I have been calling endless times and being transferred from one person to the other </p> <p>I spoke to someone on Friday and they have advised that the cellphone will be sent to the courier. I called again to follow today the 05 December and today I am told that nothing has been done and that they will follow up today </p> <p> </p> <p>It is now 3 weeks and still no cell phone. </p> <p>So We paying for something that has not been delivered to us as yet. </p> <p>Mtn and CCI and unprofessional companies </p>
Good afternoon Verausha
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,
Good afternoon Verausha
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention of cancellation and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Best regards,