MTN Unacceptable service regarding to resolving the issue of Identity Theft and *****ulent Contract

Hi! I have experienced Identity Theft and *****. Somehow MTN has linked the payment of a cell number, unknown to me to ,my account, and now they have their debt collection department after me. 1. I have requested MTN to send me all documentation and voice recordings repeatedly, over five times, but MTN completely ignores this request. Not even an acknowledgement of this request. Even though this my right.

2 I have today sent the THIRD certified copy of my ID. Their rejection? The first time was around Nov 24. The reasons: Not clear, not within 3 months etc. So they do nothing. I am the one that feels like I am the ********.

3 As of today 27 January 2025, there had been no movement from MTN's side on proactively resolving my problem. Looks like all my ID copies are not acceptable, but but MTN choose to accept the credentials of a *****ster.