MTN - unacceptable customer service.

<p>First of all, MTN's customer service is extreamly poor.<br />I requested a cancellation quote on monday 22th of August @ 12:26pm.<br />I got a reference number ( ********** 92) & was told that I will recieve a phonecall within 2 to 24 hours. <br />It is now Friday 10:43am & I still have not heard anything back from them.<br />I again contacted the help desk on 808 again, and again they told me that they can see there is no response and that they will have to log a new request and I Will again have to wait 2 to 24 hours for a phone call.<br />I have been trying to get response from MTN in regards to this issue of mine for almost a month now. <br />Is this acceptable - after I gave the refrance number of the existing ticket, they give me a new ref number.<br />UNACCAPTABLE!!!<br />I have been a valid paying customer for almost 6 years, I have two contracts with MTN.<br />I can not believe that the whole department to which the help desk agent sent the email too (twice, to say the least) is so busy that not a single employee can not stand down 5 minuts to give a client his requested details.<br />Then I would also like to complain about the customer service recieved from the MTN clearwater brances. <br />When speaking to the staff members, where they have such attitude that any normal human would want to step on them. <br />Till day, I have not had a single, propper, well informed employee of MTN assist me with anything, it is always a mission with MTN.<br />This company's signal is very very good accross the whole of South-Africa - no complains about that.<br />My complaint is regarding the customer service. <br />I believe that I am not alone when saying that any person would rather pay extra for great customer service, even if the signal is not as good.<br />I do not intend to threaten or black mail - all I want as a well paying customer of 6 years is for someone to call me back and give me my cancellation quote so that I can continue with my life in luxuray without this very bad client service.</p> <p>Long story short - I want my cancellation quotation sothat I can move away from this company - they are just causing stress and seeing as I do not get a response from MTN, seems like they are just a waste of breath. </p> <p>I WILL GET IT RIGHT TO CANCELLE MY CONTACTS WITH THIS PLACE AND THEY WILL NEVER EVER SEE MY BUSSINESS AGAIN!</p> <p>I will continue to go public on all social media sites with this until my voice is heard and I am acknowledge.</p>