Mtn unacceptable bad service
<p>I did an upgrade on my contract online and over the phone, with a special MTN has where you get a Samsung S7 edge and a tab 3 lite and the gear goggles, when I received my handset now they only send me my S7 edge the tab 3 lite and 1 lte sim card, no gear or no other sim card for the tablet or phone. And now when I tried to call mtn direct I was kept on the line for more than 20 minutes. Unacceptable! </p>
And they also didn't even send me a wireless charger with my device.
And they also didn't even send me a wireless charger with my device.
Good Day Riaan Snyman
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Riaan Snyman
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the matter has been escalated to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********